FAQ – Mispress Neon
Frequently Asked Questions

Ordering Pre-Made 

  1. Q. What is the current lead time?
    A: *As of May 2021 Estimated delivery 2-14 business days on all orders **Please note there may be slight delays due to Covid 19*
  2. Q. What are the backboard options?
    A: You can choose from cut to shape, cut to letter or rectangle at no extra cost!
  3. Q. What are the color options?
    A:Choose between 11 different colors. If you would like a sign that changes color and also has different modes (strobe, dim in-out etc.) than please get in touch to get a customised quote.
  4. Q. Need your sign sooner?
    A: We offer a “rush order” service for $80 AUD. This means your order will be produced in 1-3 days instead of the standard 3-6 days. This can be selected at checkout.

Ordering Custom Design 

  1. Q. Can you create my dream sign?
    A: Absolutely! Our in-house graphic designer can create anything you desire. If you need a simple design, we are happy to create it at no cost. A more complicated design will require a small deposit which will be applied to the cost of the sign once purchased.
  2. Q. Can i use any font to create my sign?
    A: Yes you can! If you can dream it, we can create it.
  3. Q. Can you recreate my logo?
    A: Not a problem! please send your logo/design to hello@mispress.com.au and we will provide you with a quote within 48 hours.
  4. Q. How much does a custom sign cost?
    A: We take into consideration the detail and size to determine the cost. For a detailed quote, please email us at hello@mispress.com.au
  5. Q. What is the current lead time for a custom order?
    A:*As of May 2021 Estimated delivery 2-14 business days on all orders **Please note there may be slight delays due to Covid 19*
  6. Q. What are the color & remote options for my custom order?
    A: You can choose from our 11 color options. If you would like a sign that has the ability to change color and also have different modes, than let us know and we will give you a customised price!


  1. Q. Do you ship outside of Australia?
    A: Of course! We ship worldwide.
  2. Q. Where do you post to in Australia?
    A: We post our custom neon signs to Brisbane (Queensland), Canberra (Australian Capital Territory), Darwin (Northern Territory), Hobart (Tasmania), Melbourne (Victoria), Perth (Western Australia), Sydney (New South Wales) and Canberra! Wherever you are, we can post.
  3. Q. What is your return policy?
    A: Mispress Neon offers returns and refunds for faulty products only.
  4. Q. Will I have to pay taxes and duty in my country?
    A: International customers are responsible for any customs or import duties after shipment is made. We do our best to protect international customers from incurring additional fees. Unfortunately, we have no control over these charges. Customers take full liability for all postal charges, returns shipments costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.


  1. Q. What are LED neon signs made of?
    A: We use LED flex on acrylic backing. There is no use of hazardous substances such as mercury, neon or glass.
  2. Q. Whats the length of the cord?
    A: The transparent crystal line that is attached to the sign is 2 meters. This is plugged into a black box adapter which is 1.5 meters long.
  3. Q. Can you use LED neon signs outside?
    A: Yes they can be. This needs to be chosen at checkout for an extra fee.
  4. Q. How do you power the signs?
    A: Your sign will have a transparent crystal line coming off of the LED which then plugs into an adapter box. From here you just plug it straight into the wall!
  5. Q. How long do the signs last?
    A: LED neon signs will keep shining for approximately 50,000 hours of use.
  6. Q. Does it require maintenance?
    A: No it does not! This is the beauty of LED neon vs Traditional Neon.
  7. Q. How safe are LED neon signs?
    A: They are extremely safe. Because of the lower voltage they don’t get hot and also as they’re made of a PVC flex there is no glass to break.
  8. Q. Where is Mispress Neon Located?
    A: Our main office is located in Perth, Western Australia. However, our signs are produced overseas.


  1. Q. How do i hang my neon sign?
    A: Wall Mounted: You will be provided with screws, wall plugs and caps. It’s as easy as drilling into your wall and mounting where you want!
    Hanging: You will be provided with a hanging chain, screws and caps. Same installation as above.
  2. Q. Will my sign require specialist installation?
    A: No it does not. If you can hang a photo frame on the wall you can hang one of our signs.


  1. Q. What does the warranty cover?
    A: Mispress Neon indoor products include a 24 month warranty which covers electrical components when used appropriately. Resolution for faulty signs will be dependent on the source of the fault and will be determined between Mispress Neon and the purchaser. If your sign is damaged in transport we will bear the expense to replace your product.